Shipping Policy

1. Order Processing

• All orders are processed within 2–5 business days after successful payment confirmation.
• Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
• During festive seasons, sales, or new product launches, processing times may be slightly longer.

2. Estimated Delivery Time

Within India

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Locations: Up to 12 business days

Delivery timelines are estimates and may vary depending on your location and courier partner availability.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.
• Free shipping may be offered on selected products, promotional campaigns, or orders above a specified value.
• Any ongoing shipping offers will be clearly mentioned on our website.

4. Order Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation email
• SMS/WhatsApp notification (where available)
• A tracking number with a live tracking link

You can monitor your shipment status anytime using the provided tracking details.

5. Delivery Delays

Although we work with trusted courier partners, occasional delays may occur due to circumstances beyond our control, including:

• High order volumes
• Weather disruptions
• Natural disasters
• Public holidays
• Transportation or courier network issues

If your shipment experiences an unusual delay, our support team will be happy to assist you.

6. Shipping Address

• Please ensure that your shipping address, PIN code, and contact number are accurate before placing your order.
• Loomdin cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

7. Failed Delivery Attempts

• Our courier partners generally make 2–3 delivery attempts.
• If the package cannot be delivered because the customer is unavailable or the address is incorrect, it may be returned to our warehouse. Re-shipping charges, if applicable, will be borne by the customer.

8. Damaged or Open Package

If your package appears damaged, tampered with, or opened at the time of delivery:

• Please refuse to accept the package whenever possible.
• Take clear photographs of the package.
• Contact our support team within 24 hours of the delivery attempt.

We will investigate the issue and provide an appropriate resolution.

9. International Shipping

• Currently, Loomdin ships only within India.
• If international shipping becomes available in the future, the estimated delivery time, shipping charges, customs duties, and taxes will be displayed during checkout.