Refund & Return Policy

1. Return Eligibility

You may request a return within 3 days of receiving your order.

To qualify for a return, the product must:

• Be unused, unworn, and unwashed.
• Be in its original condition without any stains, damage, or alterations.
• Include all original tags, labels, invoices, and packaging.
• Be returned in the same condition in which it was delivered.

Loomdin reserves the right to reject returns that do not meet these eligibility criteria.

2. How to Request a Return

To initiate a return:

1. Email our support team within 3 days of delivery.
2. Mention your Order ID and the reason for the return.
3. Attach clear photographs if the product is damaged, defective, or incorrect.
4. Once your request is reviewed and approved, we will share the return instructions.

Returns sent without prior approval may not be accepted.

3. Return Shipping

Unless the return is due to a damaged, defective, or incorrect product:

• Customers are responsible for arranging and paying for return shipping.
• Please use a reliable courier service.
• After dispatching the return parcel, share the courier tracking details with our support team.

Loomdin is not responsible for items lost or damaged during return transit.

4. Refund Policy

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If approved:

• Your refund will be processed within 5–7 business days.
• The refund will be credited to your original payment method.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect.

Please Note:

• Original shipping charges (if any) are non-refundable.
• COD handling charges, if applicable, are non-refundable.

5. Exchange Policy

Need a different size? We offer size exchanges, subject to product availability.

To request an exchange:

• Contact us within 7 days of receiving your order.
• The product must meet all return eligibility conditions.

If your requested size is unavailable, you may choose another available size or opt for a refund (subject to approval).

6. Damaged, Defective, or Wrong Product

If you receive a damaged item, a manufacturing defect, the wrong product, or an incorrect size sent by us, please notify us within 48 hours of delivery.

Kindly include:

• Your Order ID
• Clear photos of the product and packaging
• A brief description of the issue

After verification, Loomdin will arrange a replacement or provide a full refund at no additional cost.

7. Non-Returnable Items

Returns and refunds are not applicable for:

• Products returned after the return window.
• Used, washed, worn, or damaged products.
• Products without original tags or packaging.
• Items damaged due to customer misuse.
• Clearance, sale, promotional, or discounted products (unless received damaged or incorrect).
• Gift cards or promotional vouchers (if applicable).

8. Cash on Delivery (COD) Orders

• Customers who repeatedly refuse or fail to accept Cash on Delivery (COD) orders may become ineligible for future COD purchases.
• Loomdin reserves the right to restrict COD service for such accounts.

9. Cancellation Policy

• Orders can be cancelled only before they are packed or dispatched.
• Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.