Cancellation Policy

1. Order Cancellation

• You may request to cancel your order before it has been packed or dispatched.
• Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return after delivery as per our Refund & Return Policy.

2. How to Cancel an Order

To request a cancellation, please contact our customer support as soon as possible with your:

• Order ID
• Registered Name
• Registered Email Address
• Reason for Cancellation (Optional)

Our team will verify the order status and inform you whether cancellation is possible.

3. Refund for Cancelled Orders

If your cancellation request is approved:

• Prepaid orders will be refunded to the original payment method.
• Refunds are generally processed within 5–7 business days after cancellation approval.
• The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

4. Cash on Delivery (COD) Orders

• COD orders can only be cancelled before dispatch.
• Repeated cancellation or refusal of COD orders may result in the restriction or removal of the Cash on Delivery payment option for future purchases.

5. Cancellation by Loomdin

Loomdin reserves the right to cancel any order due to circumstances such as:

• Product becoming unavailable
• Pricing or technical errors
• Payment verification issues
• Suspected fraudulent activity
• Incomplete or incorrect customer information

In such cases, any payment received will be refunded in full.